Nomad Pass conditions
Last updated: 14 September 2026.
This is the programme in plain language. It is the text we publish at nomadhumans.com/en/nomad-pass/conditions/ and it is the one that counts.
01What Nomad Pass is
Nomad Pass is the Nomad Humans programme. The nights you stay with us turn into a level, and your level gives you two things: a discount when you book directly with us, and house benefits during your stay. On top of that, your pass unlocks the catalogue of discounts at places around the city.
No points, no miles, nothing special to do. You collect the nights you stay.
02Who can join
You can join if you are 18 or older and you create your account with an email you can verify.
One account per person. Your level is yours: it cannot be transferred, given away or merged with someone else's. If we find two accounts belonging to the same person, we merge them into one.
Nights go to whoever made the booking, and that person has to be there during the stay. Companions do not collect nights and do not get the level. If you book for someone else and you do not come, that booking does not count.
03How you move up
| Level | How you get there | Discount on direct bookings |
|---|---|---|
| Guest | You sign up | 5 % for 2 to 4 nights, 10 % from 5 nights |
| Regular | 10 nights | 10 % |
| Local | 20 nights | 12 % |
| Resident | 35 nights | 15 % |
| Nomad | 60 nights | 18 % |
Nights you book directly with us are the ones that count. Nights from Airbnb, Booking or Expedia do not add up: the programme is for people who book here. The house benefits, on the other hand, are yours on any stay, at whatever level you already have.
A night is credited when you check out, never before. Nights from a cancelled booking, a no-show or an early departure are not credited.
If you have stayed with us before, you start ahead. When you create your account we credit your stays from the last 18 months, and there we count all of them: Airbnb, Booking, wherever they came from. That is a one-off, to get you started. From then on, direct bookings are what count.
04How long your level lasts
Your level lasts 18 months from the moment you reach it, and every stay resets it to a full 18 months.
If 18 months go by without a visit, you drop one level. You do not go back to zero. Your accumulated nights are never erased: the only thing that expires is the step, and on your next stay you get it back as soon as you cross the threshold again.
Benefits you have already used are yours. If you drop a level later on, we do not charge you for them.
Once we have houses in three cities or more, the validity will become 12 months. We will announce that change 60 days in advance.
05What the discount applies to
The discount is calculated on the nightly accommodation rate. Everything else is outside it: the final cleaning, paid mid-stay cleanings, the electricity overage, the security deposit, taxes and any extra service such as transfers, experiences, laundry or scooters.
To get a discount you need an account. We do not hand out codes: the discount belongs to your level, and your level belongs to your account.
Your discount does not stack with any other. Not with promotions, not with old codes, not with length-of-stay discounts, not with negotiated rates. If two discounts could apply, you get the larger of the two, never both.
On monthly and long-stay rates, which already include a length-of-stay discount, the level discount is not added. There your level is paid in house benefits.
It also does not apply to whole-property bookings, group bookings, or negotiated and corporate rates.
06The house benefits
Our standard times are check-in at 15:00 and check-out at 11:00. On top of that, each level adds:
- Regular. Early check-in from 12:00 or late check-out until 14:00, one of the two, once per stay.
- Local. Early check-in and late check-out, both of them, on every stay. Plus one free mid-stay cleaning on stays of 10 nights or more.
- Resident. Early check-in and late check-out with priority: if two guests ask for the same time and we can only grant one, it goes to the higher level. Once per stay you can request an extended check-out until 18:00, which replaces the 14:00 one. One free mid-stay cleaning every 10 nights. And a unit upgrade within the same category, assigned at check-in.
- Nomad. Everything in Resident, with the upgrade to a higher category. You can ask for the unit you already stayed in and we block it when you book. And we welcome you with a welcome kit.
How to request them: 48 hours in advance from your guest portal. We confirm 24 hours before your arrival or your departure. No request in advance, no benefit.
Only one time-related benefit per stay. They do not stack, they are not saved for next time and they do not move to another booking.
None of these benefits is guaranteed. We turn them down when the unit has a departure and an arrival on the same day, or when operations cannot cover the cleaning. That answer is final and does not entitle you to compensation or a discount.
The free mid-stay cleaning replaces a paid cleaning, it is not added to the ones you already had. It does not roll over between stays, it cannot be exchanged for money and it cannot be transferred.
The upgrade is assigned at check-in based on what is available that day. It cannot be booked in advance and is not guaranteed at any level.
No benefit has a cash, credit or refund equivalent if you do not use it.
07When the house benefits do not apply
The discount in money applies all year round, with no blocked dates.
The house benefits, on the other hand, do not apply from 20 December to 5 January, during Easter week, or on dates when the property is full. On those days the portal does not show you the request button and tells you why.
We can also suspend them without notice for maintenance, force majeure or a utilities outage.
08Misuse
If you cancel a booking after using a benefit from your level, that benefit is charged at list price against your deposit.
Opening several accounts for the same person, or making bookings you do not use in order to climb levels, results in the account and the level being cancelled.
09Changes to the programme
We review the programme every three months. If it needs adjusting, we adjust the night thresholds, not the benefits we have already announced.
We may change these conditions in the future. Levels already reached are honoured until they expire.
If we ever close the programme, we will announce it 60 days in advance and current levels will be honoured until they expire.
10Questions
Write to [email protected] or message us on WhatsApp, and we will get back to you.
These conditions are the ones that count. If they change, the date above changes with them.
← Back to Nomad Pass